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Mobility as a Service, the Allianz Partners booking screen

Mobility as a Service

Allianz Partners

71,000+ cases30+ stakeholders5 developers200+ user stories

Mobility as a Service is Allianz Partners' mobility-booking platform and a first in roadside assistance: taxis, rental cars, trains and shared mobility on one screen instead of a dozen phone calls.

The challenge

Modernize an ageing category and help position Allianz Partners as a leader in mobility services for roadside assistance.

What I did

  • Owned the product for three years
  • Wrote the specs and designed the workflows
  • Managed two product backlogs and 200+ user stories
  • Aligned 30+ stakeholders across several countries
  • Steered a team of five developers
  • Managed functional QA and releases

Outcome

In France alone, the pilot handled more than 71,000 assistance cases, while customer satisfaction increased by 0.3 points on a five-point scale.

What happened next

Rollout to four additional countries is planned.

2022-2025Product Manager